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Channel Management

Customer Service and Loyalty – Is there a Link?

Is there a link between customer service and loyalty?  You bet!  What is good customer service?  I think it’s solving my problem.  What is loyalty?  Will I buy from you or use your service again based upon my experience with the company, the product or the service.  The connection seems obvious to me.  Why is... read more

Nick Vujicic

Motivation

The Most Inspirational Video I’ve Ever Seen – What do You Do When You Fall Down?

Today was a rough day – so I thought.  Two client meetings, a meeting with my real estate broker, an open house, the pets driving me crazy and a proposal due.  I was pretty stressed and then I saw this beautiful man on this video and thought to myself that I had nothing to be... read more