Latest / Customer Service

A+

Channel Management

Customer Service and Loyalty – Is there a Link?

Is there a link between customer service and loyalty?  You bet!  What is good customer service?  I think it’s solving my problem.  What is loyalty?  Will I buy from you or use your service again based upon my experience with the company, the product or the service.  The connection seems obvious to me.  Why is... read more

A baby bottle has tipped over and milk has been spilled.

Channel Management

Milk Explodes at Safeway, but Turns out to Be Best Customer Service Experience

I’m selling my house.   Yesterday was my first open house for Real Estate Brokers to tour the home before the first public open house this weekend.  Apparently, I’ve  learned that you should have food available for the brokers to entice them to visit your home  – this is something I didn’t know.  So, at 5:45am... read more